Mr. Ahmad Samir Metwally Abdo
Corporate Customer Experience Director
WE Telecom Egypt
Ahmad Samir Metwally Abdo serves as corporate customer experience director at WE Telecom Egypt. In this role, he leads communications and customer engagement programs and develops innovative approaches to research, collaboration, and customer satisfaction measurement that improve value. He previously served as the organization’s head of digital experience. He has a broad background in several business environments and functions as well as expertise in customer loyalty, relationship, and value management. He has more than 19 years of working experience in the call center, training and development, business process outsourcing, strategic planning, and quality and process management domains. He has also delivered different training programs and workshops in Egypt and across the Gulf.